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How to Calculate the Average Response Time Per Month in Excel

Figure 1. of Average Response Time Per Month in Excel.

In order to determine Average Response Time per Month, we are going to use the AVERAGEIFS Function. This tutorial will step through the process of calculating the average response time within a month.

Generic Formula


How to Use the AVERAGEIFS Function in Excel.

The Excel AVERAGEIFS Function operates by using the cell ranges we have specified to determine response times.

We can achieve this by following three simple steps;

  1. Collate the data values available in our worksheet. Label the columns appropriately.

In the example illustrated below, we are working with the monthly delivery dates and times for a courier firm.

Figure 2. of Delivery Schedule in Excel.

  1. Enter the following formula syntax into the formula bar for cell F2;


Figure 3. of Average Response Time per Month in Excel.

Excel will reference the delivery dates and times then determine the average time of response, to be displayed in column F of our worksheet.

  1. Modify and Copy the formula syntax in cell F2 above, into the other cells in column F to get the desired results.


  • In the example illustrated above, our dates cell Range is A2:A9 (monthly).
  • In the example illustrated above, our duration cell range is C2:C9 (minutes).

In our example, we have configured the AVERAGEIFS operation syntax to average monthly durations by using two specific criteria

(1) matching any dates that are greater than or equal to the first day of the month,

(2) matching any dates that are less than or equal to the last day of the month.

Figure 4. of Final Result.

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I have 2 separate files, one with clock in and out times for employees, and another with customer response times per customer. I want a way to average all of the response times per employee during the time that they are clocked in. The response time information is time stamped.
Solved by T. F. in 17 mins
trying to figure out average handling time per tenure for employment
Solved by S. H. in 18 mins
Need to take two columns P & Q that have times in them to come up with an average response time. Column P has a response time and column Q has an on-scene time. I need to know the time it took to respond and arrive on-scene. This is really simple just dont know how to use the formulas
Solved by B. D. in 12 mins

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