# Excel - AVERAGE Function Problem - Expert Solution

Question description:
This user has given permission to use the problem statement for this blog.

I am trying to average cells that have zeros in them and I want to exclude the zeros in the average. I have tried the Averageif(B2:b13,"<>0") but it won't work? Any ideas?
Solved by E. U. in 40 mins
This is the chat thread from the real Excelchat help session. It contains no private user information.
Excelchat Expert 05/10/2018 - 12:32
Hi! How are you?
User 05/10/2018 - 12:32
Good thanks
Excelchat Expert 05/10/2018 - 12:33
That's good to hear. Before we get started, this is a reminder that our policy is 1 problem per session with additional Q&A on that problem as time allows.
Excelchat Expert 05/10/2018 - 12:33
Let me ask you a couple of quick questions to make sure I fully understand your problem.
Excelchat Expert 05/10/2018 - 12:34
Firstly, could you please share a sample data you are working with on the document preview on the right?
Excelchat Expert 05/10/2018 - 12:35
Hello? Are you still with me?
User 05/10/2018 - 12:37
Yes..give me 1 sec
Excelchat Expert 05/10/2018 - 12:39
Cool. Thanks, I actually showed some sample data as how to do it.
Excelchat Expert 05/10/2018 - 12:39
Cell D2 is the one using AVERAGEIF(B2:B6,"<>0")
Excelchat Expert 05/10/2018 - 12:40
Cell D3 is where I used an alternative approach which is SUMIF(B2:B6,"<>0")/COUNTIF(B2:B6,"<>0")
Excelchat Expert 05/10/2018 - 12:40
And cell D4 is a validation of the accuracy of the output of cells D2 and D3 by using a manual approach to picking out non-zero numbers in the range =(1+2+3+4)/4
User 05/10/2018 - 12:42
That won't work from me. The numbers I am trying to average are from a formula. Is that the issue?
Excelchat Expert 05/10/2018 - 12:42
Could you perhaps share your file with me so I can better check?
Excelchat Expert 05/10/2018 - 12:44
You may send the file as an attachment by clicking the paperclip button on the right side of the chatbox
Excelchat Expert 05/10/2018 - 12:45
Hello? Are you still with me?
User 05/10/2018 - 12:48
Excelchat Expert 05/10/2018 - 12:48
Excelchat Expert 05/10/2018 - 12:48
Could you please extend the session?
Excelchat Expert 05/10/2018 - 12:48
We only have 3 mins left
User 05/10/2018 - 12:48
how do I do that
Excelchat Expert 05/10/2018 - 12:49
You should be getting a prompt asking for extension. Just press OK. :)
Excelchat Expert 05/10/2018 - 12:49
On the file you sent me, I can see numbers but they don't appear to be from a formula.
Excelchat Expert 05/10/2018 - 12:50
Can you perhaps send me the actual file you are working on?
User 05/10/2018 - 12:50
I can't send the file as has confidential data but you can see with the numbers it doesn't work
Excelchat Expert 05/10/2018 - 12:51
Which cell do you want the average to be shown?
User 05/10/2018 - 12:51
I don't care what cell I just want the formula to work
Excelchat Expert 05/10/2018 - 12:52
I am getting 3.583333333...
Excelchat Expert 05/10/2018 - 12:52
This is the correct average if we exclude the zero on cell A4.
Excelchat Expert 05/10/2018 - 12:52
Excelchat Expert 05/10/2018 - 12:54
User 05/10/2018 - 12:55
When I open your spreadsheet it tells me there is an issue with the formula
Excelchat Expert 05/10/2018 - 12:56
Oh, you must be using an older version of Excel.
Excelchat Expert 05/10/2018 - 12:57
Can you please check if the formula in cell D3 works from your end?
User 05/10/2018 - 01:00
Those work now
Excelchat Expert 05/10/2018 - 01:01
Cool!
Excelchat Expert 05/10/2018 - 01:01
Happy to hear that.
Excelchat Expert 05/10/2018 - 01:01
Do you have any clarification on the solution provided?
Excelchat Expert 05/10/2018 - 01:01
If you don't have any more clarifications, you may end the session any time now by clicking the END SESSION button on the upper right corner of the workspace (that's beside the countdown timer). :)
Excelchat Expert 05/10/2018 - 01:05
Are you still with me?

This is the output file from the real Excelchat help session:
This is an example of the expert help you can get. It contains no private user information.

Get instant expert help with Excel and Google Sheets

#### Post your problem and you’ll get expert help in seconds.

Your message must be at least 40 characters
Your privacy is guaranteed. Your session will not be used for blog unless you give us persmission.