Question description:
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when ever I open excel either a blank workbook or an existing one the save as window keeps popping up even if I don't select save and if I press save or cancel the window just pops open again I can't do anything in excel and the only way I can close Excel is through Task manager.
Solved by E. L. in 60 mins
This is the chat thread from the real Excelchat help session. It contains no private user
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Excelchat Expert
10/04/2018 - 11:32
Hi…Welcome to Got It Pro
User
10/04/2018 - 11:33
hi
Excelchat Expert
10/04/2018 - 11:34
Please check your keyboard, if there are any keys which are dysfunctional
Excelchat Expert
10/04/2018 - 11:34
especially backspace and delete keys
User
10/04/2018 - 11:34
it looks fine
Excelchat Expert
10/04/2018 - 11:35
is it possible to use a different keyboard and see if this issue persist?
User
10/04/2018 - 11:36
i don't have another keyboard, can I reset this one?
Excelchat Expert
10/04/2018 - 11:36
You can reinstall the driver for this keyboard
Excelchat Expert
10/04/2018 - 11:37
Also it could be due to some cache files of microsoft
Excelchat Expert
10/04/2018 - 11:37
Please follow the steps that I am going to share now to clear them.
Excelchat Expert
10/04/2018 - 11:37
Please go to C:\Program Files\Microsoft Office\Office14\XLStart
Excelchat Expert
10/04/2018 - 11:38
C:\Users\User Name\AppData\Roaming\Microsoft\Excel\XLSTART
User
10/04/2018 - 11:38
i don't know how to do that?
User
10/04/2018 - 11:39
please explain
Excelchat Expert
10/04/2018 - 11:39
You may find some files in this start up folders which is causing the issue
Excelchat Expert
10/04/2018 - 11:39
Please go to C:\Program Files\Microsoft Office\Office14\XLStart
Excelchat Expert
10/04/2018 - 11:39
See if you can some files in this folder
Excelchat Expert
10/04/2018 - 11:40
Do you see any files ?
User
10/04/2018 - 11:40
mine says Microsoft office 15 not microsoft office?
User
10/04/2018 - 11:41
I don't know what to do can you remotely log onto my computer?
Excelchat Expert
10/04/2018 - 11:41
Unfortunately, I can't take remote access of your computer
Excelchat Expert
10/04/2018 - 11:41
ok if you have MS office 15 than follow this path
User
10/04/2018 - 11:41
ok can you twll me exactly where to go to do these things?
Excelchat Expert
10/04/2018 - 11:41
C:\Program Files (x86)\Microsoft Office\Office14\XLSTART
User
10/04/2018 - 11:42
mine saiys Office 16 not Office 14
Excelchat Expert
10/04/2018 - 11:42
no problem
Excelchat Expert
10/04/2018 - 11:42
click on that
Excelchat Expert
10/04/2018 - 11:43
and locate XLSTART folder
User
10/04/2018 - 11:43
ok it doesn't say XL Start it says OSPP OSPP OSPPREARM SLERROR
User
10/04/2018 - 11:43
i have no XL start folder
Excelchat Expert
10/04/2018 - 11:44
which excel version you are using?
User
10/04/2018 - 11:44
Office16
Excelchat Expert
10/04/2018 - 11:45
can you share screenshot of each step after you click a folder?
User
10/04/2018 - 11:45
how do I do that?
Excelchat Expert
10/04/2018 - 11:46
you have to use PrintScreen from your keyboard and take a print screen and upload here for me to see and troubleshoot.
User
10/04/2018 - 11:47
I can't seen to do a print screen, im pressing shift + prt screen and nothing is happening
User
10/04/2018 - 11:48
can I just reset excel somehow?
User
10/04/2018 - 11:49
hello?
Excelchat Expert
10/04/2018 - 11:51
You can uninstall excel
Excelchat Expert
10/04/2018 - 11:51
and then reinstall it
User
10/04/2018 - 11:52
how do i do this
Excelchat Expert
10/04/2018 - 11:52
Do you know how to bring up Settings?
Excelchat Expert
10/04/2018 - 11:53
Settings for your computer
User
10/04/2018 - 11:53
will i loose all my folders?
User
10/04/2018 - 11:53
files i mean
Excelchat Expert
10/04/2018 - 11:54
You may be able to recover most of them, however some files may not be recoverable.
User
10/04/2018 - 11:55
ok shall I save them all to my portable hard drive first?
Excelchat Expert
10/04/2018 - 11:55
yes, that will be good
User
10/04/2018 - 11:57
do you think uninstalling it and reinstalling it will solve the problem?
Excelchat Expert
10/04/2018 - 11:57
But I still suggest to first check for the XLSTART folder in all your MS Office folders
User
10/04/2018 - 11:57
I can't see this folder anywhere
Excelchat Expert
10/04/2018 - 11:59
[Uploaded an Excel file]
Excelchat Expert
10/04/2018 - 11:59
This is what I see on my system.
Excelchat Expert
10/04/2018 - 12:00
So since you are on Office 16, you will find it under Office16
User
10/04/2018 - 12:00
I went to Microsoft office > Root > Office 16 and XL start is there
User
10/04/2018 - 12:01
but there are no folder when I click on it
Excelchat Expert
10/04/2018 - 12:01
ok...there is another place to check
Excelchat Expert
10/04/2018 - 12:01
C:\Users\User Name\AppData\Roaming\Microsoft\Excel\XLSTART
Excelchat Expert
10/04/2018 - 12:02
Please check here also
Excelchat Expert
10/04/2018 - 12:02
Username will be your computer Username
User
10/04/2018 - 12:03
ok I can go to c > users ? Peter & Kate (thats our name) there is no AppData but there is an option for Roaming shall I click this?
Excelchat Expert
10/04/2018 - 12:03
yes please
User
10/04/2018 - 12:04
It says Intel and nothing else
Excelchat Expert
10/04/2018 - 12:04
are you on Mac by any chance??
User
10/04/2018 - 12:04
then wireless and then nothing when I click on that.
User
10/04/2018 - 12:04
no im a PC
Excelchat Expert
10/04/2018 - 12:05
see if you can find Microsoft in this path somewhere
User
10/04/2018 - 12:05
no microsoft there
Excelchat Expert
10/04/2018 - 12:06
ok...then I guess the only option is for you to keep a back up copy of your files and then uninstall and reinstall MS office.
User
10/04/2018 - 12:07
ok will I have to pay for the softwhere again? and do I uninstall just Excel?
Excelchat Expert
10/04/2018 - 12:08
If you have already bought a licence for MS office then you do not have to pay again.
User
10/04/2018 - 12:09
ok ill do that now
Excelchat Expert
10/04/2018 - 12:09
You will just need the product key which is long string of numbers which should have come with your purchase and you can key that in when it prompts while reinstalling.
User
10/04/2018 - 12:09
ok
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