Our customers are able to deploy a virtual agent assistant to retrieve critical data such as the status of orders or invoices from enterprise databases. As the Adaptive Self-Learning solution gets to over 95% accuracy, they can extend Bertrand to be a self-service Virtual Assistant.
We go beyond FAQs and simple Knowledge bases. Bertrand can seamlessly merge information inside tickets with information inside back-end databases and automate. No need for agents to waste time going to multiple screens and collect relevant information in an error-prone process.
Analytics queries are always in a “backlog” mode for business users. Whether it’s internal requests or customer requests to pull out analytics information, Bertrand acts as a Virtual Analyst and delivers historical and predictive results instantly.