Context and data driven self-service conversations, enabled by a self-managing Cloud-based AI platform fine tuned for your business.
Set up AI assistants that can be embedded into Analytics portals, CRM desks and Service Desks so Can be brought in from an API or database to increase productivity dramatically.
Improve deflection rates and lower costs by automating not just repetitive tasks but complex tasks as well. Only sensitive tasks should require agent assistance.
We work with state-of-the-art proprietary transformer models powered by Google Research and OpenAI based BERT and GPT-3 and fine-tune them for CEM so you don’t have to.
For true self-service, our NLU and Dialog Manager models understand full conversations and connect to your back-end data and APIs automatically.
Cloud based AI models work seamlessly with on-premise or Vitural Private Cloud databases so data never leaves the “premise”.